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Turn Feedback Into Product Decisions

MediumProduct Sense00:00
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Your question is Turn Feedback Into Product Decisions. Take a moment with it on the right.

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Problem

Scenario

You are working on a B2B customer support product that collects a steady stream of customer feedback, support notes, and product usage data. The team has enough signals to know users are frustrated in a few places, but not enough clarity on which problems matter most or what to build next.

Question

How would you translate customer feedback and usage data into product recommendations?