Welcome to your interview for the Engineering Manager role at BlockFi.
The question is on your right: Translate Pain Points Into Priorities. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen. You have three graded attempts to score 7/10 or better.
You are the engineering manager for a financial product where customer feedback is coming in from support tickets, account reviews, and sales calls. The team has more pain points than capacity, and leadership wants a clear way to decide what engineering should tackle next.
How do you translate customer pain points into engineering priorities?