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Top Agents by Region
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Top Agents by Region

MediumSQL · PostgreSQL

Problem

Write a query to find the top three Asurion customer support agents with the highest resolution rates per region. Resolution rate is resolved cases divided by all assigned cases. Exclude agents without a region or assigned cases. Return exactly the top three agents per region, breaking ties by resolved case count and then agent ID.

Output

  1. One row per selected agent with region, agent_id, agent_name, resolved_cases, total_cases, resolution_rate, and agent_rank
  2. Order by region, then agent_rank

Schema

support_agents
ColumnTypeDescription
agent_idPKINTUnique support agent identifier
agent_nameVARCHAR(100)Support agent name
regionVARCHAR(50)Agent's assigned operating region
support_cases
ColumnTypeDescription
case_idPKINTUnique customer support case identifier
agent_idINTAssigned support agent identifier
statusVARCHAR(30)Current case status
Tablessupport_agentssupport_cases
Interviewer

Your question is Top Agents by Region. Start with the requirements and the two tables in the Question tab.

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