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Testing an NPS Decline

MediumStatistics & Probability00:00
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Your question is Testing an NPS Decline. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Scenario

Scenario

You are reviewing a monthly customer survey for a product surface. The latest NPS is lower than last month, and you need to judge whether the drop is likely real or just sampling noise.

Question

How would you determine whether a decline in NPS is statistically meaningful?