Interview Guides
You work on a customer experience flow in a connected-car product, and your team has changed part of the journey that customers interact with regularly. Early feedback suggests satisfaction may have improved, but the signal is noisy and leadership wants a clear read before rolling it out more broadly.
What is your approach to testing whether the change actually improved customer satisfaction? Walk through how you would define the experiment, the metrics you would trust, and how you would decide whether to ship.
