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Fixing Throughput Misses

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Your question is Fixing Throughput Misses. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

Tell me about a time when your department was missing its throughput targets at a fulfillment operation. How did you identify the root cause, and what did you change?