Your question is Support and Experience KPI Dashboard. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
How would you design key performance indicators for a customer support and experience dashboard?
Explain how you would identify the dashboard's users, clarify the decisions it should support, and select a focused set of KPIs. Cover metric definitions, segmentation, trade-offs between operational efficiency and customer outcomes, and how you would validate that the dashboard is useful.