Your question is Success Team KPIs and Enablement. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Which key performance indicators (KPIs) do you consider essential for an Intercom Success team, and how would you facilitate their achievement through enablement? Explain how you would balance customer outcomes, commercial outcomes, product engagement, and team execution. Define each KPI, distinguish leading from lagging indicators, and describe how enablement programs would influence performance. Include how you would set targets, review results, identify gaps, and avoid optimizing one metric at the expense of customer value.