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SQL Bottlenecks by Team and Week
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SQL Bottlenecks by Team and Week

MediumSQL · PostgreSQL

Problem

Private Practice wants to identify operational bottlenecks that take the longest to resolve. Write a PostgreSQL query that summarizes resolved cases by team, calendar week, and bottleneck type, then returns the five groups with the highest average resolution time.

Requirements

  1. Join operational_cases to teams and group results by team, week, and bottleneck type.
  2. Include only resolved cases with non-null timestamps and bottleneck types.
  3. Calculate average resolution time in hours and the number of resolved cases in each group.
  4. Return the five highest averages, using a deterministic tie-breaker after sorting by average resolution time descending.

Representative Data

Schema

teams
ColumnTypeDescription
team_idPKINTUnique operations team identifier
team_nameVARCHAR(100)Private Practice operations team name
operational_cases
ColumnTypeDescription
case_idPKINTUnique operational case identifier
team_idINTAssigned operations team identifier
bottleneck_typeVARCHAR(100)Category describing the operational bottleneck
created_atTIMESTAMPTimestamp when the case was created
resolved_atTIMESTAMPTimestamp when the case was resolved
statusVARCHAR(20)Current case status
Tablesteamsoperational_cases
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