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Segment Customers for Campaign Targeting

MediumProduct Sense00:00
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Problem

Scenario

You're working on a marketing team for a digital product with a broad customer base, and you need to improve how campaigns are targeted. Different customers appear to respond to different messages, channels, and offers, so a one-size-fits-all approach is no longer working.

Question

Describe your approach to segmenting customers for a targeted marketing campaign.