Your question is Saying No to Customer Requests. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Name a time you had to say no to a customer who expected more than could be delivered. Explain how you assessed the request, communicated the constraint, and preserved the relationship while protecting your team’s commitments. A strong response should use a specific past example, distinguish an appropriate commitment from an overpromise, and describe the outcome and what you learned.