Your question is Root Cause of Rising Support Tickets. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Customer service tickets have gone up. What are the possible reasons?
Asked in the technical phone screen stage. Visible tail of the post after the points wall: '...customer service tickets went up; what are the possible causes?'. Reported follow-ups: If we want to reduce tickets, how do we know how much reduction is enough?
Your task is to identify the likely drivers behind the increase and describe how you would quantify whether a reduction is meaningful. Focus on decomposing the ticket metric into volume, rate, and mix changes, then propose the key cuts you would inspect first.