Your question is Riders Drivers Ops Success Metrics. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Discuss the problems relevant to this situation across riders, drivers, and the ops team, and propose solutions with clear success metrics.
Frame the problem across all three stakeholder groups, distinguish symptoms from root causes, and explain trade-offs between competing outcomes. Define a prioritized set of KPIs, diagnostic cuts, intervention hypotheses, and guardrails. Use available trip, supply, demand, support, incident, and operational workflow data, and explain how you would validate impact after launch.