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Research Challenges Product Roadmap

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Problem

Scenario

You are working on a payments product redesign and your user research findings point to a different problem than the one the product manager prioritized in the roadmap. The roadmap is already socialized, but the evidence suggests users are struggling with a more foundational workflow issue that could change sequencing and scope.

Question

Describe a scenario where your user research contradicted the product manager's initial roadmap. How did you handle it?