Your question is Reducing Refunds and Returns. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are the Product Manager for Scalable Press internal tools. The business has communicated that you need to think of new and creative ways to reduce the number of refunds and returns. Currently, X% of orders are returned or refunded. What would you do?