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Redesign After Negative Feedback

MediumProduct Sense00:00
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The question is on your right: Redesign After Negative Feedback. Take a moment with it first.

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Problem

Scenario

You're responsible for a product that has received sustained negative feedback after launch or after a major update. Users are dissatisfied, internal teams are debating whether the issue is usability, missing value, or the wrong target audience, and leadership wants a clear plan for what to change.

Question

How would you approach redesigning a product that has received negative feedback?

What this tests

  • How you gather and synthesize user research
  • How you identify real pain points versus noisy complaints
  • How you prioritize redesign work
  • How you define success criteria for the redesign