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Recurring Churn Patterns Query
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Recurring Churn Patterns Query

MediumSQL · PostgreSQL

Problem

Write a SQL query to identify recurring customer churn patterns over a specific time window at ServiceTitan.

Use the customer and churn-event data for the reporting window from 2025-01-01 through 2025-06-30. Treat a customer as recurring only when churn occurs in at least two distinct calendar months.

Output

  1. One row per recurring customer with customer_id, customer_name, churn_month_count, first_churn_date, last_churn_date, and churn_months.
  2. Include only customers meeting the recurring-churn definition.
  3. Order by churn_month_count descending, last_churn_date descending, then customer_id ascending.

Schema

customers
ColumnTypeDescription
customer_idPKINTUnique ServiceTitan customer identifier
customer_nameVARCHAR(100)Customer display name
churn_events
ColumnTypeDescription
event_idPKINTUnique churn event identifier
customer_idINTCustomer associated with the churn event
churned_atDATEDate on which the customer churned
reasonVARCHAR(100)Recorded reason for churn
Tablescustomerschurn_events
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