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Recovering From a Design Miss

MediumBehavioral & Leadership00:00
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Your question is Recovering From a Design Miss. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

Tell me about a time your design did not meet user expectations after launch. How did you realize it missed the mark, how did you respond, and what did you change to improve the experience?