Your question is Recover a Dissatisfied Client. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are working with a client who is unhappy with the service and has started to pull back in conversations. The account is at risk if you do not address the issue quickly and clearly.
How would you approach a client who is dissatisfied with the service?