Welcome to your interview.
The question is on your right: Recover a Dissatisfied Client. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
You are working with a client who is unhappy with the service and has started to pull back in conversations. The account is at risk if you do not address the issue quickly and clearly.
How would you approach a client who is dissatisfied with the service?