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Recommend Improvements from Customer Data

MediumProduct Sense00:00
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The question is on your right: Recommend Improvements from Customer Data. Take a moment with it first.

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Problem

Scenario

You are working on a consumer home services product, and the team has a steady stream of customer data from support tickets, reviews, surveys, and usage logs. Leadership wants that data turned into clear product recommendations, but there are more issues than the team can fix at once.

Question

How would you use customer data to recommend product improvements?