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Program Health Metrics

HardMetrics00:00
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Your question is Program Health Metrics. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

What metrics do you track to evaluate overall program health, application performance, or service level agreements (SLAs)?

Explain how you would select metrics for different audiences, distinguish leading from lagging indicators, and connect operational measures to customer and business outcomes. Include metric definitions, calculation methods, alert thresholds, reporting cadence, and how you would investigate a deterioration in SLA performance.