Your question is Prioritizing Severity in Tickets. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
How do you prioritize support tickets with varying levels of severity and impact when you’re juggling multiple requests for EliseAI clients? Explain the framework you would use to assess urgency, customer impact, operational risk, and dependencies. Describe how you would communicate trade-offs, set expectations, and revisit priorities as new information arrives.