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Prioritize Survey Pain Points

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Your question is Prioritize Survey Pain Points. Take a moment with it on the right.

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Problem

Scenario

You are working on a B2B fleet management product and have collected open-ended survey responses and customer interview notes from users across operations, dispatch, and safety teams. The team now needs a clear way to separate the loudest complaints from the issues that matter most to the product roadmap.

Question

How would you identify the most important user pain points from survey or interview data?