Your question is Prioritize Customer Needs in Operations. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're working on an infrastructure product where operational decisions often involve competing customer needs, such as reliability, speed, cost, and flexibility. Your team needs a clear way to decide what matters most when trade-offs appear in day-to-day operations.
How do you prioritize customer needs in operational decisions?