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Pivot Client From Requested Solution

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Your question is Pivot Client From Requested Solution. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

Scenario

A client comes to you convinced they need a specific technical implementation, but as you dig in, you realize that solution would not actually solve the core problem they are trying to address.

Question

Tell me about a time a client asked for a specific technical solution, but you realized they actually needed something entirely different. How did you pivot them?