Your question is Outsource or Keep Support In-House. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Your team is reviewing whether to outsource a customer support operation or continue running it internally. The decision affects cost, service quality, operational control, and the speed at which issues get resolved, so you need a structured way to compare the options before making a recommendation.
How would you evaluate the trade-offs between outsourcing a customer support operation versus keeping it in-house?