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Optimize a Bottlenecked Business Process

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Welcome to your interview.

The question is on your right: Optimize a Bottlenecked Business Process. Take a moment with it first.

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Problem

Scenario

You notice that an existing business process is slowing down delivery and creating avoidable rework. Before proposing changes, you need to understand where the real bottleneck is, how it affects different teams, and what trade-offs come with fixing it.

Question

Describe a situation where you identified a bottleneck in an existing business process. What steps did you take to optimize it?