Your question is Operational Prioritization For Flights. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
In customer service at Agoda, what challenges might come up with flights booking, and how would you prioritize them?
Keep your response focused on practical execution. Identify representative booking issues, explain the prioritization criteria you would use, and describe how you would coordinate investigation, communication, escalation, and resolution. Make your trade-offs explicit, especially when customer impact, urgency, frequency, operational effort, and airline or payment dependencies conflict.