Your question is Operational Performance Monitoring Tools. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You manage an operations team and need a clear view of day to day productivity and service performance. Different tools can surface different types of metrics, from live workload and turnaround time to quality and backlog trends.
What specific tools, dashboards, or software have you used in your past roles to monitor team productivity and operational performance?