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On-Call and Incident Ownership

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Your question is On-Call and Incident Ownership. Take a moment with it on the right.

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Problem

Describe your approach to being on-call and managing production incidents in a you build it, you own it culture at Salesforce.

Explain how you prepare for on-call ownership, assess severity, coordinate responders, communicate with stakeholders, restore service, and prevent recurrence. Discuss the trade-offs you make between rapid mitigation and permanent fixes, along with the operational practices and deliverables you would establish for a production service.