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Metrics for Smart Tool Platform

MediumProduct Sense00:00
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Your question is Metrics for Smart Tool Platform. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

Scenario

You're working on a connected hardware platform that pairs physical tools with software, mobile, and admin experiences. The team wants a clear way to measure whether the platform is actually gaining traction with users over time, not just generating device signups.

Question

How would you design product metrics for a smart tool platform to measure adoption, engagement, and retention?