Your question is Measuring Support Team Success. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
What metrics do you track to evaluate the success of your technical support team?
Explain how you would choose a balanced set of metrics rather than optimizing for a single number. Cover operational efficiency, resolution quality, customer experience, and the risks or trade-offs associated with each metric. For each recommended metric, state its definition, calculation, owner, and decision use.