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Measure SMB Payment Gateway Success

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Your question is Measure SMB Payment Gateway Success. Take a moment with it on the right.

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Scenario

You are a product analyst on a small business payments flow. The team has launched a new payment gateway to reduce friction for SMBs, and leadership wants a clear read on whether it is actually improving the checkout experience and downstream payment outcomes.

Question

How would you measure the success of a new payment gateway designed to reduce transaction friction for SMBs?