Whenever you're ready, walk me through how you'd approach this.
Describe a time you had to manage a difficult client expectation. Explain the situation, what made the expectation difficult or unrealistic, how you communicated with the client, and what outcome you achieved. The interviewer is assessing client management, conflict resolution, judgment, and ownership under pressure. A strong response should use a specific example, clarify competing priorities, show how you reset expectations without damaging trust, and quantify the result where possible.