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Updated weekly · Last refresh Aug 30

Qantas Customer Insights Analyst Interview Questions

The questions to prepare for a Qantas Customer Insights Analyst interview. Questions from real interview reports rank first. Updated weekly.

50questions
~7htotal time
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1
SQL & Data ManipulationStart here. 10 questions + 2 drills · ~107 min
2
Metrics10 questions · ~87 min
Diagnose a Customer Satisfaction DropMedium

Investigate a sudden drop in customer satisfaction and separate leading signals from the final NPS readout.

NPSLeading IndicatorsDiagnosisQantas
Analyze New Feature EngagementMedium

Assess a new feature using adoption, activation, repeat usage, and retention metrics tied to user value.

Leading IndicatorsA/B TestingEngagement MetricsQantas
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3
Statistics & Probability10 questions · ~87 min
Trusting Small-Sample Research ResultsMedium

Judge whether a small-sample research result is reliable using confidence intervals, p-values, and practical uncertainty.

Confidence IntervalsStatistical SignificanceSample SizeQantas
A/B Testing Experience and ImplementationEasy

Explain how you have designed and implemented A/B tests, including hypothesis setup, analysis, and decision making.

ExperimentationStatistical SignificanceA/B TestingQantas
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4
Product Sense10 questions · ~87 min
Identify Customer Journey Pain PointsMedium

Framework for finding the most important customer journey pain points and deciding which ones matter most.

Jobs to Be DoneUser NeedsPain PointsQantas
Turn Feedback Into Product DecisionsMedium

Translate customer feedback and usage data into clear product recommendations.

Feature PrioritizationUser NeedsValue PropositionQantas
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5
A/B Testing & Experimentation8 questions · ~70 min
Incremental Loyalty Benefit AnalysisHard

Assess whether a new loyalty benefit drives incremental behavior or only rewards users who would have acted anyway.

Causal InferenceGuardrail MetricsA/B TestingQantas
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6
More topics2 questions · ~17 min
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The finish line: interview-readyComplete all 50 questions plus 2 hands-on drills to finish this plan.