Top 50

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Updated weekly · Last refresh Nov 1

Top 50 customer support Interview Questions

The most frequently asked customer support questions across all roles and companies, ranked by real interview frequency. Updated daily.

50questions

~7htotal time

558companies covered

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SQL & Data ManipulationStart here. 3 questions · ~26 min

SQL Average Support Response TimeEasy

Practice

Recently asked

Write an SQL query to calculate the average response time for customer support tickets over the last month. Assume response time means the elapsed time fr...

Date Functionscustomer supportsql queryCCorporate Travel Management

Apple

Top Three Longest ResolutionsMedium

Practice

Recently asked

Use joins and ROW_NUMBER to find the three longest-resolving ASML support tickets in each region.

customer supportsql

ASML

Leadsquared

MoM Growth in Support ChannelsMedium

Practice

Use joins, conditional aggregation, and LAG to calculate monthly resolution counts and month-over-month growth by support channel.

customer supportsql queries

Wayfair

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Behavioral & Leadership31 questions · ~270 min

Handling an Angry EscalationMedium

Recently asked

Tests conflict resolution in a live customer escalation, including de-escalation, communication, and ownership under pressure.

Conflict Resolutioncustomer supportde-escalationBBehavoxRRHP Properties

Kin Insurance

Handling an Upset Customer EscalationEasy

Recently asked

Tests customer de-escalation, communication, and ownership in a high-pressure situation with a clear resolution and follow-through.

Stakeholder Managementcustomer supportCommunicationCCubeSmart Self Storage

McAfeeEEastLink

Handling Unknown Client QuestionsEasy

Recently asked

Tests ownership, client communication, and knowledge sharing when handling an unknown technical question under pressure.

customer supportCommunicationDealing With Ambiguity

Orbital Insight

MSCI

Trane Technologies

Handling a High-Stakes Customer EscalationEasy

Recently asked

Tests customer de-escalation, ownership, and stakeholder management under pressure in a high-stakes service issue.

Conflict Resolutioncustomer supportescalationAASDA

Progressive Insurance

Sandia Area Federal Credit Union

De-Escalating a Demanding CustomerMedium

Recently asked

Tests customer de-escalation, objection handling, and ownership in a high-stakes sales interaction.

Conflict Resolutioncustomer supportde-escalation

Lucid Motors

ReplitSSalesloft

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Execution3 questions · ~26 min

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Sales & Customer3 questions · ~26 min

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