Your question is Learn From Customer Feedback. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are leading a product analytics team for a B2B design software product. The team gets a steady stream of surveys, in-app comments, and support tickets, but most of the attention goes to escalations from a few loud accounts. Product and engineering want a better way to tell whether customer feedback is improving or just getting buried.
How do you make sure your team learns from customer feedback and not just from escalations?