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Amherst Restaurant wants to launch a redesigned order status experience across the Amherst Restaurant Guest App and the in-store Amherst Kitchen Display System before the holiday catering season. The goal is to reduce "Where is my order?" support contacts and improve pickup readiness accuracy for high-volume locations. You are the Engineering Manager leading execution for a 9-person cross-functional team with 10 weeks until the announced launch date.
The VP of Digital wants the launch before the holiday campaign starts and has already shared the date with Marketing. The Head of Restaurant Operations wants near-perfect status accuracy because store teams will rely on Amherst Kitchen Display System timing during peak lunch and catering windows. Customer Support wants fewer order-status tickets, while the Staff Engineer is concerned the current event pipeline has known reliability gaps that could create incorrect statuses in production.