Whenever you're ready, walk me through how you'd approach this.
How do you design a KPI hierarchy that connects high-level executive goals down to daily operational floor metrics?
Explain how you would translate strategic objectives into measurable outcomes, leading indicators, and controllable frontline measures. Address metric ownership, calculation consistency, target setting, drill-down paths, data quality, and safeguards against local optimization. Describe how you would validate that the hierarchy reflects business outcomes rather than merely producing more dashboard metrics.