Your question is Keep Teams User-Focused During Technical Work. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Nimbus is a B2B workflow automation platform used by 12,000 mid-market customers to manage approvals, reporting, and internal operations. The company has strong retention and is expanding upmarket, but recent enterprise deals require major technical investments in platform reliability, permissions, and data architecture.
Over the last two quarters, Nimbus has shifted 60% of engineering capacity to technical work: rebuilding permissions, migrating to a new event pipeline, and improving API reliability. These projects are necessary for scale, but customer-facing teams report that product discussions have become architecture-heavy and disconnected from real user pain points. NPS for admin users has fallen from 41 to 35, and feature adoption in the last two launches was 18% below forecast because teams optimized for technical elegance rather than usability.
The VP of Product wants PMs to keep teams anchored on user value even when the roadmap is dominated by infrastructure and platform work. Your challenge is to explain how you would help a cross-functional team stay focused on users while still delivering complex technical initiatives on time.