Your question is Investigating Patient Satisfaction Drops. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
If you noticed a significant drop in patient satisfaction scores at HCA Healthcare, what steps would you take to investigate the issue? Explain how you would validate the decline, define the satisfaction metric, segment the results, identify potential operational drivers, and distinguish a real experience change from a survey or data-quality issue. Describe the data sources you would review, how you would prioritize hypotheses, and what actions or follow-up analyses you would recommend.