Your question is Intermittent Product Bug Triage. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
There is an intermittent bug somewhere in Intercom's product and the database is suspected. What steps would you and your team take to resolve it?
Explain how you would scope the incident, preserve evidence, coordinate Engineering and support teams, test competing hypotheses, mitigate customer impact, and validate the fix. Include the deliverables, decision points, rollback criteria, and communication approach you would use.