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Incident Response and Management

HardSecurity & Infrastructure00:00
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Your question is Incident Response and Management. Take a moment with it on the right.

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Problem

What is incident response and incident management, and how would you use them to resolve an issue at Intercontinental Exchange?

Explain the distinction between the technical response lifecycle and the coordination, communication, and decision-making process around it. Describe a practical approach for triaging an ICE production or security issue, containing impact, restoring service, documenting evidence, and preventing recurrence. Name the signals, tools, escalation paths, and verification steps you would use.