Your question is Improving a Process or Metric. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you improved a process or quality metric at FedEx. Focus on how you defined the metric, identified the main drivers, and measured whether the change held up over time. Be ready to quantify the baseline, the improvement, and any tradeoffs or guardrails you used.