Your question is Improve Customer Satisfaction at an Airport. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
How would you improve customer satisfaction at an airport?
Explain how you would diagnose the main sources of dissatisfaction, prioritize interventions, coordinate airport stakeholders, and execute improvements. Address trade-offs, implementation risks, and how you would measure whether satisfaction improved.