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Improve Checkout Conversion Metrics

HardMetrics00:00
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Your question is Improve Checkout Conversion Metrics. Take a moment with it on the right.

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Problem

Scenario

You are a product analyst on a consumer travel booking flow. The team wants to improve checkout conversion, but the drop could be happening anywhere from payment entry to final order confirmation. The product has multiple steps, including traveler details, seat or add-on selection, payment, and review, and each step may behave differently by device and traffic source.

Question

If we wanted to increase conversion in the checkout flow, what metrics would you look at and what experiments would you run?