Welcome to your interview.
The question is on your right: Resolving Complex Customer Requests. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
If you were faced with a complex customer request at Nissan North America, what steps would you take to resolve it?