Welcome to your interview.
The question is on your right: First Steps to Improve Metrics. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
If you are tasked with improving an underperforming operational metric at Icw Group, what are the first three steps you would take?