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Reduce Onboarding Time Metrics

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Your question is Reduce Onboarding Time Metrics. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

If we want to reduce the onboarding time for new homeowners by twenty percent at Point Digital Finance, what operational metrics would you track, and how would you identify the primary bottleneck?