Your question is AI Self-Service Transition Risks. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
If a TELUS Digital client wants to transition their legacy customer support operations to an AI-driven digital self-service model, what key operational risks would you highlight, and how would you mitigate them?